Live Chat Customer Service
Always Online Responsive Customer Service
It’s no secret that customers prefer talking to a real person – chatbots, AI programs, and automated phone trees can only go so far, so why not take customer service to the next level with a live chat service? Securus Contact Systems’ agents can be online 24/7 to answer customer concerns and questions with real answers and personal dedication.
Our Personal Guarantee
No Questons Asked. No Hassles. No Problems.
We are confident you will love our service.
But if you are not completely satisfied after 14 days, we will refund your money.
Personalized Service
Connect with customers one-on-one, delivering personal customer service with a real person behind the chat window. Customers will appreciate the dedication and responsive conversation to get them the answers they need and solve their problems without having to wait for a contact form response.
Always Available 24/7/365
Customer needs don’t always conform to your business hours, but Live Chat is available any time, day or night, weekends and holidays. Our agents are trained to handle your business, answer questions from your customers, and are available at all times for their convenience. Securus offers responsive customer service that never sleeps!
Curated for Your Business
Live chat isn’t a “one size fits all” service – we make sure our agents are trained and scripted for your business alone. Your chat agents are assigned to provide courteous, professional live chat service to customers who visit the site, and are trained to know your business inside and out to provide the best customer service possible.
Product Features & Benefits
Why is Securus Contact Systems the Right Choice for Your Business?
The Right Fit
With the knowledge that each client has its own needs and concerns, we build customized solutions one by one.
What Sets Our People Apart?
Exclusive focus on inbound call handling, rather than telemarketing or sales, helps us attract skilled, career-minded Individuals who go the extra mile for our clients.
The Experts Who Make It Happen
Nothing is more important than the satisfaction of your customers, so we recruit and retain the most personable and capable agents in the business.
The Technological Edge
At the core of Securus Contact Systems operations is a sophisticated grid of telephone networks, web-enabled workstations, and backup systems.